Mai Vu Plumbing

    Privacy Policy

    Last updated: August 25, 2026

    Mai Vu Plumbing, LLC ("Mai Vu Plumbing," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect through our website and services, how we use it, and the choices you have.

    Information We Collect

    We collect information you provide directly to us when you request a quote, book a service, call or text us, or contact us through our website. This may include your name, phone number, email address, service address, and details about the plumbing or construction work you need. We also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information, pages viewed, and referring pages, through cookies and similar technologies.

    How We Use Your Information

    We use your information to respond to your inquiries and quote requests; schedule, perform, and follow up on services; process payments and send invoices, estimates, and receipts; communicate with you about appointments, service updates, and promotions you have opted into; improve our website and services; and comply with legal obligations.

    Calls, Texts & Messaging

    Phone calls to and from Mai Vu Plumbing may be recorded or handled by an automated assistant for scheduling, quality, and training purposes. By providing your phone number, you consent to receive calls and text messages from us or our authorized partners regarding your service request, appointments, and account. Message and data rates may apply. You can opt out of text messages at any time by replying STOP; consent to receive messages is not a condition of purchase.

    SMS & Call Privacy

    SMS opt-in and consent: By providing your phone number and opting in, you consent to receive recurring automated text messages and calls from Mai Vu Plumbing using an automatic dialing system.

    Data we collect: your mobile phone number; SMS and call consent records and preferences; and message delivery and response history.

    How we use your data: to send automated appointment reminders and confirmations; to send service updates and follow-up communications; and to respond to your inquiries by call or text.

    Third-party sharing: We do not share your mobile phone number with third parties for marketing purposes. We may share it with service providers who help us deliver messages.

    Data retention: We retain your phone number while you are an active customer and for 12 months after opt-out for compliance records.

    Your rights: Access, to request a copy of your data; Update, to correct your phone number at any time; and Delete, to request removal from our systems.

    Opt-out and help: Reply STOP to any message to opt out. Reply HELP, or call (210) 393-1488, for assistance.

    Message and data rates may apply.

    Contact: Mai Vu Plumbing, info@maivuplumbing.com, (210) 393-1488.

    How We Share Your Information

    We do not sell your personal information. We share information only with trusted third parties who help us operate our business and serve you, such as our field-service and scheduling software (ServiceTitan), payment processors, communication and call-handling providers, and analytics providers, and only to the extent needed to perform those services. We may also disclose information when required by law or to protect our rights, property, or safety.

    Cookies & Analytics

    Our website uses cookies and analytics tools (such as Google Analytics) to understand how visitors use the site and to improve performance. You can control cookies through your browser settings. Some parts of the site may not function properly if cookies are disabled.

    Data Retention & Security

    We keep personal information only as long as needed for the purposes described in this policy or as required by law. We use reasonable administrative, technical, and physical safeguards to protect your information, though no method of transmission or storage is completely secure.

    Your Choices

    You may request access to, correction of, or deletion of the personal information we hold about you, and you may opt out of marketing communications at any time. To make a request, contact us using the information below.

    Children's Privacy

    Our website and services are intended for adults. We do not knowingly collect personal information from children under 13.

    Changes to This Policy

    We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page.

    Contact Us

    Mai Vu Plumbing, LLC

    3442 Copeland Drive, San Antonio, Texas 78219

    Phone: (see the contact section of our website)