Privacy Policy

Information We Collect

We collect information you provide directly to us when you request a quote, book a service, call or text us, or contact us through our website. This may include your name, phone number, email address, service address, and details about the plumbing or construction work you need. We also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information, pages viewed, and referring pages, through cookies and similar technologies.

How We Use Your Information

We use your information to respond to your inquiries and quote requests; schedule, perform, and follow up on services; process payments and send invoices, estimates, and receipts; communicate with you about appointments, service updates, and promotions you have opted into; improve our website and services; and comply with legal obligations.

Calls, Texts & Messaging

Phone calls to and from Mai Vu Plumbing may be recorded or handled by an automated assistant for scheduling, quality, and training purposes. By providing your phone number, you consent to receive calls and text messages from us or our authorized partners regarding your service request, appointments, and account. Message and data rates may apply. You can opt out of text messages at any time by replying STOP; consent to receive messages is not a condition of purchase.

How We Share Your Information

We do not sell your personal information. We share information only with trusted third parties who help us operate our business and serve you, such as our field-service and scheduling software (ServiceTitan), payment processors, communication and call-handling providers, and analytics providers, and only to the extent needed to perform those services. We may also disclose information when required by law or to protect our rights, property, or safety.

Cookies & Analytics

Our website uses cookies and analytics tools (such as Google Analytics) to understand how visitors use the site and to improve performance. You can control cookies through your browser settings. Some parts of the site may not function properly if cookies are disabled.

Data Retention & Security

We keep personal information only as long as needed for the purposes described in this policy or as required by law. We use reasonable administrative, technical, and physical safeguards to protect your information, though no method of transmission or storage is completely secure.

Your Choices

You may request access to, correction of, or deletion of the personal information we hold about you, and you may opt out of marketing communications at any time. To make a request, contact us using the information below.

Children's Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page.

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